Manufacturer/Product Warranty

PI Solar offers Manufacturers’ warranties on all hardware items and is not extended or changed by the company. If the hardware fails within the manufacturer’s warranty period, the item can be claimable, but the labour is not covered unless the manufacturer allows it to be.

If item is still under manufacturer’s warranty, but outside of labour warranty, then labour will be charged.

Labour Warranty

Installation/ Labour warranty for twelve (12) months including electrical connections. Warranty is for items deemed a defect of works completed by our technicians. Technician will be required to return to confirm item/ installation is in fact deemed defective. At this point client will be notified as to whether Labour is covered by Warranty. Installation materials will require testing to confirm the defect is not due to misuse or tampering or due to an external factor outside of PI Solar’s control. If a Warranty call is lodged and technician does attend site and deem said defect issue is not warranty related client may be charged call out and labour.

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