Customer Support

Our team is always here to assist

General Queries

This depends on what time of system. As a general rule of thumb expect a wait time of around 2 to 4 weeks. 

We try to get back to you with your competitive quote as quickly as possible. If we have any questions we aim to get these questions sent to you within 1 business day and a full quote completed and sent within 3 business days. However it is usually a lot quicker. 

Of course, we would be happy to take the time to sit down and go through your requirements. Pop in and visit our friendly staff in our East Brisbane Office during business hours. 

Of course you can, our friendly staff will be happy to find a more suitable time. Please just give us a call. 

We accept numerous payment options, including direct deposit, credit card, cash and payment plan options. 

This depends on the time of system, however as a general rule allow a full day for a standard solar install, and a further half day if you are including battery storage. 

We deal with multiple brands to ensure we cater for everyone. Our most popular brands are LG, Fronius, Redback.

PI Care is our very own maintenance care package. It is an optional extra you can take advantage of when installing a new system. Basically it is the extra level of care you receive that includes your 6-monthly or annual service. No need to remember when a service is due we will let you know. 

Warranty Queries

We offer a 12 month warranty on all our installations. For full details on our warranties head over to our dedicated warranty page. 

All the main manufacturers offer a 5 year warranty period. 

Most manufacturers specify that you must use a licensed installer for warranty to be valid. Also Manufacturers specify that your system must be serviced annually. 

You can go direct to the manufacturer for help with any warranty related issues. Or by all means contact us and we can absolutely assist you with any problem you may be having. 

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